WiFi Motion
What is WiFi Motion?
WiFi Motion is a new technology that using devices you already own to sense motion in the house with no extra cost or equipment.
Challenge: Positioning a new feature
WiFi Motion is a very hip, cool feature that turning regular, non-security devices like your printer, smart speaker to a security agent.
WiFi Motion works when someone passes through the WiFi signals that travel between users’ Xfinity Gateway and WiFi-connected devices. We are able to tell user which devices helped detect motion by sending them sensing alerts via push notifications. It is also easy to opt in.
I lead a large, multi disciplinary, distributed team to prepare this feature to user ready state; ux designers, visual designers, researchers, copy, accessibility alongside collaborating with product and engineering teams hand in hand. We conducted many workshop to fully understand the technology and best way to present it to users to maximize adoption.
We conducted four user researches to see users reaction to the feature and also see if there is any hesitation to adaptation. During these sessions, privacy concerns surfaced as a main concern on the way to adoption. Due to deeply technical nature of the feature, explaining the principles behind the tech wasn’t effective to deliver the message to most of the users.
We shorten the onboarding and focus the user education on benefits rather than explaining the technical side of it.
Onboarding
We are being on users side to explain and help to select more suitable devices, while also giving control to change selected devices if they wish. They can manage the devices to check better coverage. We are planning to bring pet detection and adding pod to increase device counts to enrich the experience.
Exactly in this point We are providing info about the relationship between Modes and WiFi Motion. This very innovative great feature is in need of a top-level control from Modes, so only alert the users when they choose so. We don’t want users to turned it off just because the high frequency of alerts.
Deciding its place in security tab
WiFi Motion tile is positioned above the fold on Security, with a little activity chart to give users the most motion traffic heavy times of the day with a glimpse. We also provide an easy swap of the devices if there is a better experience available with another device.
Live View
Wifi Motion tile takes user to live view. It is like cameras but only showing the motion in the house. It is live. It shows the time and duration of the movement. It also shown the last motion and link to motion history.
Configuration
We also have this gorgeous linear, text-based way to show activity history without leaving the live motion screen. We give user a place to change their settings. Understand the connection between Modes and WiFi Motion from the settings page. We are giving flexibility to change devices any time and also very fond of having feedback .